Effective Date: 11/08/2024

At Diamond Thang Clothing Store, we strive to provide our customers with high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Returns must be initiated within [7 days] of the original purchase date.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Clearance or final sale items.
• Gift cards.
• Any item that has been altered or damaged after purchase.

3. Return Process

• In-Store Returns: To return items purchased in-store, please bring them, along with your receipt, to our location at 8118 Madison Ave., Indianapolis, IN 46227.
• Online Returns: For items purchased online, please contact our customer service team at (317) 605-3400 to initiate a return. Shipping costs for returns may apply.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within [7 days].

• Original Shipping Fees: Please note that original shipping fees are non-refundable.
• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item was damaged upon receipt.

5. Exchange Policy

Exchanges are subject to product availability. If you need a different size or item, please contact us, and we’ll do our best to accommodate your request.

6. Adult-at-Home Delivery Clause

If items are delivered while an adult (18 years or older) is present at the delivery location, no returns or refunds will be allowed. By accepting delivery, you confirm that the order is accurate and in satisfactory condition.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within [3-5 days] of delivery or purchase to arrange for a replacement or refund. Proof of damage may be required.

8. Contact Us

For any questions about our Refund and Returns Policy, please reach out to us:

Diamond Thang Clothing Store
8118 Madison Ave.,
Indianapolis, IN 46227
Phone: (317) 605-3400